Many organisations have staff who don’t sit at desks or in front of PCs. The challenge is how to give them access to the intranet, so they can easily complete …

Compelling, creative, addictive and a key tool in improving employee engagement. This isn’t the way most intranet managers would describe their sites. But that could all be about to change. …

Business cases can be boring. Following a corporate template, the pre-defined gaps are filled in with standard text, and the document goes to whatever committee has to sign it off. …

For many intranet teams, funding and resourcing is incredibly tight. The intranet is often a poor cousin to an organisation’s public website, and its worth to the organisation is rarely …

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a …

Intranet homepages are always contentious. In most organisations, every stakeholder would like a piece of this valuable real estate, and debates rage around the overall purpose and design. Within the …

The design of intranets has been in the forefront of my thinking recently. I’ve been writing hard on our next book, which is specifically on intranet design (180 pages done, …

Every once in a while, intranet teams have to justify the amount of time they spend structuring their sites and improving navigation. Stakeholders, often very senior ones, ask: ‘Why don’t …

As a fundamental purpose of intranets, communication has a vital role to play in the ongoing development and success of a site. But understanding how an intranet can perform as …

Executive support is crucial to successful development and evolution of an organisation’s intranet. However in many organisations executive support is limited. Many executives do not even use the intranet, but …