Consulting. Community. Knowledge.

For over 25 years, we’ve helped our clients plan and design intranets, digital workplaces, and digital employee experiences. We’re one of the only vendor-neutral technology experts within Australia, allowing us to put people at the centre of our solutions and advice.

Step Two is run by founder James Robertson, a global thought-leader, author, speaker, and long-time advocate of employee-centric solutions.

You can follow Step Two on LinkedIn, Twitter, YouTube.

Meet our senior team

James Robertson, Founder and Managing Director

Gwenno Hopkin, General Manager of Consulting

Rebecca Rodgers, Principal Consultant & Forum Manager

Rowena Keefe, Senior Consultant

Natalie Ryan, Senior Consultant

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Consulting

We offer specialist independent consulting services to help you plan and design your intranet or digital workplace. We don’t sell or implement technology solutions, but our in-depth knowledge of SharePoint and other technology options means we can offer independent, unbiased advice and support.

Our core consulting offerings include employee research and needs analysis, strategy development and roadmap planning, business case support, technology recommendations, governance development, digital internal communications advice, human-centred design and information architecture, and training for intranet managers and authoring communities.

See our services section or contact us for more information.

Community & knowledge

A cornerstone of the Step Two philosophy is to give back to the community via thought-leadership and professional development. We have published practical whitepapers, an extensive library of articles and videos, as well as our best-selling Step Two books on intranets.

Via our Step Two Forum, Conference and Awards, we share best practice and inspiration from internal solutions that are otherwise out of sight, and we help you to celebrate your achievements and get the recognition you deserve as an enterprise practitioner.

Who we work with

We have an extensive portfolio of clients across Australia, New Zealand, Europe & the U.S. across all sectors. With our geographically distributed team, we’ve been working virtually for twenty years. We now employ the plethora of tools available to us to deliver our services across countries and time-zones and can work via your chosen collaboration tools.

We’re listed on the Australian Government’s Digital Marketplace, and on many other federal and state government pre-qualification panels.

Why work with us

We work at the intersection of communication, collaboration, knowledge and human-centred design. We bring decades of experience of delivering clear outcomes via a highly collaborative approach, within complex environments.

We understand technology solutions without being tied to them, and our focus on community means we maintain our visibility of cutting-edge solutions from all around the world.

Our singular objective is to help teams deliver great outcomes in the messy and complex work environments that exist in all organisations, and then to help ensure sustainability and success for the longer term.

Explore 20+ years of Step Two

Founded in 1996, Step Two has led the evolution of the intranet and digital workplace community. These are just a few of our milestones:

  • The beginning

    Step Two Designs is founded by James Robertson, as an XML software developer.

    First Client

    NRMA Insurance, to create a custom content management system for frontline staff.

  • First staff member

    Stuart Allen is first staff member, hired as a programmer.

  • Second big client

    Roads & Traffic Authority (RTA), to deliver frontline help to the Newcastle call centre.

  • First article published

    Step Two publishes first article, titled “How to evaluate a CMS”.

    Consulting business is born

    Pivoted from being a software shop to a consulting firm.

  • Consulting team grows

    Tina Calabria and Donna Spencer (Maurer) joins the team, supported by Kim Hunter.

  • First international speaking event

    Presentation at Information Online in London.

  • First USA conference

    Presenting at KMWorld 2005 in San Jose, California.

  • First Canadian conference

    Intranet presentation at IA Summit 2008 in Vancouver.

    Catherine joins the team

    Catherine becomes a crucial member of the team. Step Two just wouldn’t be quite the same without her.


  • Creation of ILF

    The Intranet Leadership Forum was founded, and soon became the quickest and easiest way to stay in touch with what is happening in the intranet world.

    First IIA winners

    Winners of first Intranet Innovation Awards.

  • First Danish conference

    Presenting at IntraTeam event in Copenhagen, Denmark.

    Brisbane office opens

    Rebecca Rodgers opens the Step Two Brisbane office. The Brisbane chapter of the ILF was soon to follow.

  • 200 articles published

    Melbourne office opens

    Amanda Broomhall joins the Step Two team, opening the Melbourne office.

    Steve joins the team

    Steve Byrne becomes part of the consulting team, based in the Sydney office.

  • First speaking gig in Netherlands

    Keynote at Entopic Intranet Congres.

  • 300 articles published

    First Intranets Conference

    First true intranet conference launched in Sydney.

  • New logo

    New website launched

  • Intranet and Digital Workplace Awards

    At the ten year mark, the global awards are renamed to reflect a wider focus.

    Looking to the future