At Step Two, we help organisations work better. We plan and design solutions for the workplace and the workforce, and we’ve spent 20 years doing so.

We’re  the world’s intranet experts, with hundreds of projects under our belt. We’ve literally written the book on intranets, having published Essential intranets: inspiring sites that deliver business value, Designing intranets: creating sites that work and What every intranet team should know.

We are one of the only vendor-neutral technology experts within Australia, and we have helped almost a hundred organisations select appropriate solutions for their websites and intranets.

We also have deep-dive expertise on:

  • digital workplace
  • enterprise collaboration and social
  • knowledge management
  • information management

We’re uniquely useful as a professional services firm, as our sole focus is on providing practical and pragmatic advice that will have a real impact in the complex landscape of modern organisations.

Our sustained attention in this space means that we’re never starting from a blank sheet of paper. Instead, we draw upon best practices that come from engaging with organisations across the globe.

Step Two is headquartered in Sydney, with offices in Brisbane and Melbourne. We’ve worked across Australia, as well as throughout South-East Asia, Europe and North America.

We have a blue ribbon list of satisfied clients, both large and small.

How we can help

There are three main streams to our work:

We take our independent status very seriously, and while we have a strong knowledge of the marketplace, we have no affiliation or connection with any products or vendors.

Further information

Twenty years of Step Two

Founded in 1996, Step Two has lead the evolution of the intranet community and industry. These are just a few of our milestones:

  • The beginning

    Step Two Designs is founded by James Robertson, as an XML software developer.

    First Client

    NRMA Insurance, to create a custom content management system for frontline staff.

  • First staff member

    Stuart Allen is first staff member, hired as a programmer.

  • Second big client

    Roads & Traffic Authority (RTA), to deliver frontline help to the Newcastle call centre.

  • First article published

    Step Two publishes first article, titled “How to evaluate a CMS”.

    Consulting business is born

    Pivoted from being a software shop to a consulting firm.

  • Consulting team grows

    Tina Calabria and Donna Spencer (Maurer) joins the team, supported by Kim Hunter.

  • First international speaking event

    Presentation at Information Online in London.

  • First USA conference

    Presenting at KMWorld 2005 in San Jose, California.

  • First Canadian conference

    Intranet presentation at IA Summit 2008 in Vancouver.

    Catherine joins the team

    Catherine becomes a crucial member of the team. Step Two just wouldn’t be quite the same without her.


  • Creation of ILF

    The Intranet Leadership Forum was founded, and soon became the quickest and easiest way to stay in touch with what is happening in the intranet world.

    First IIA winners

    Winners of first Intranet Innovation Awards.

  • First Danish conference

    Presenting at IntraTeam event in Copenhagen, Denmark.

    Brisbane office opens

    Rebecca Rodgers opens the Step Two Brisbane office. The Brisbane chapter of the ILF was soon to follow.

  • 200 articles published

    Melbourne office opens

    Amanda Broomhall joins the Step Two team, opening the Melbourne office.

    Steve joins the team

    Steve Byrne becomes part of the consulting team, based in the Sydney office.

  • First speaking gig in Netherlands

    Keynote at Entopic Intranet Congres.

  • 300 articles published

    First Intranets Conference

    First true intranet conference launched in Sydney.

  • New logo

    New website launched

  • Intranet and Digital Workplace Awards

    At the ten year mark, the global awards are renamed to reflect a wider focus.

    Looking to the future