Our professional services
At Step Two, we help organisations establish and sustain modern digital workplaces.
Driven by deep domain knowledge and productive field research, we enable digital workplace teams and senior leaders to proceed with clarity and confidence.
We help our client partners to achieve an engaged and efficient workforce who are supported by a great digital employee experience.
Our domains of work
Intranets
For three decades, Step Two has been the foremost authority on intranets, and you gain the full benefits of this deep experience and expertise.
- Research and needs analysis
- Strategy and planning
- UX design
- Intranet uplift
- Effective intranet content
- Intranet governance
SharePoint and M365
While Microsoft 365 has eliminated the need for development or customisation, great outcomes are guided by best practices and a deep understanding of business needs.
- SharePoint intranet strategy and planning
- SharePoint design and structure
- Intranet implementation
- M365 adoption approaches
- SharePoint governance
- Personalised training
Digital workplaces and digital employee experience (DEX)
Shaping your effective digital employee experience is crucial, putting people at the centre of a rapidly changing technology landscape.
- DEX vision
- Employee personas and journeys
- Frontline experience
- Digital workplace strategy and governance
Knowledge management
Knowledge sits at the heart of organisational success and sustainability, and we work pragmatically with you to deliver tangible outcomes.
- Employee research
- Information architecture for KM
- Knowledge management strategy
- KM in SharePoint
- Information management practices
- AI for KM
Digital internal comms
The internal communication landscape has become ever more complex, and we will work with you to shape a clear and sustainable way forward.
- Digital internal comms strategy
- Intranets for internal comms
- Internal comms in M365
- Internal comms review
- Enterprise social strategy
- Internal comms governance
AI
AI in the workplace needs to be carefully considered within your current environment and alongside existing practices, always putting humans at the heart of things.
- AI framework for the digital workplace
- AI agent/bot design and governance
- Designing AI-ready intranets
- Content strategy for AI
- AI and internal comms
- User testing AI
How we can work with you
Consulting
Our team of senior consultants stand ready to help you deliver an end-to-end project, or to dive into key activities, creating practical deliverables that draw on our decades of experience.
Mentoring and coaching
We can help teams succeed by acting as a trusted advisor and coach, putting you in control of when to draw on our deep knowledge and expertise.
Forum membership
The Step Two Forum provides a safe space for peers to share their experiences and learn from others, building team capabilities.
What sets us apart
Unrivalled knowledge
For more than three decades we’ve been advancing the fields in which we work and we give you the full benefit of this experience.
Pragmatic support and advice
We are focused on helping you succeed, regardless of what step of the journey you’re on.
Trusted track record
We’ve delivered hundreds of client engagements across every industry, around Australia and internationally.
Sustained commitment
Our unwavering passion has been to foster the global community and lift the knowledge of every team through our Step Two Forum, DEX conferences and the Intranet & Digital Workplace Awards.
