Decentralised authors need guidance, help and clear expectations

User journeys provide a powerful way of simplifying complex tasks and topics

Real-world screenshots of intranets that deliver effective, usable content.

Use this effective metaphor to put shape around your intranet for the benefit of all employees.

Frontline staff rely on great content which must be complete and accurate

Strict intranet policies and rules must be complemented by looser governance and support.

Content creators and owners need support if they are to deliver a great intranet

Increasingly organisations are choosing not to start with a blank sheet of paper when planning their new intranet. For many years there have been a…

When structuring a site, take a bottom-up approach to identify the right clusters

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.