Don’t assume that employees know the fundamental concepts that underpin how to make use Office 365

To be successful and sustainable, collaboration tools need a purpose.

Learn from the experiences of how others have made the most of Office 365

Put in place a model for collaboration that ranges from core tools to prohibited

Wicked problems have no single answer or solution, but plenty of potential actions

Community managers, whether formal or informal, are crucial for successful collaboration.

If in doubt, focus on a key group of staff, not a collaboration or social tool

There are common dead-ends and pitfalls that can be avoided when planning collaboration and social projects.

Collaboration must have a business purpose and a set of objectives, whether large or small in size

Enterprise collaboration needs to be deployed seriously to succeed, and not treated as a zero-cost option.