Ask these questions to understand collaboration behaviours and needs within your organisation.
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To be successful and sustainable, collaboration tools need a purpose.
Establishing governance for collaboration can be done in practical, achievable ways
Put in place a model for collaboration that ranges from core tools to prohibited
Wicked problems have no single answer or solution, but plenty of potential actions
Community managers, whether formal or informal, are crucial for successful collaboration.
Real success with collaboration and social tools requires robust change management.
If in doubt, focus on a key group of staff, not a collaboration or social tool
There are common dead-ends and pitfalls that can be avoided when planning collaboration and social projects.
Collaboration must have a business purpose and a set of objectives, whether large or small in size