Enterprise social shouldn’t be a free-for-all, nor should it be excessively controlled

Enterprise social works when you take a strategic approach!

Where should formal internal communications hand over to local collaboration and social interactions?

Ask these questions to understand collaboration behaviours and needs within your organisation.

To be successful and sustainable, collaboration tools need a purpose.

Put in place a model for collaboration that ranges from core tools to prohibited

Wicked problems have no single answer or solution, but plenty of potential actions

Community managers, whether formal or informal, are crucial for successful collaboration.

Real success with collaboration and social tools requires robust change management.

If in doubt, focus on a key group of staff, not a collaboration or social tool