Frontline staff rely on great content which must be complete and accurate
Archives for Knowledge management
Successful knowledge management practices range from social tools, to formalised data and reporting.
Communities of practice are by far the most successful knowledge management (KM) approach.
A case study on creating a global intranet that supports democracy worldwide.
There are both formal and informal ways of finding staff for user research
Ideation applications tap into staff knowledge to create and share ideas.
Enterprise collaboration needs to be deployed seriously to succeed, and not treated as a zero-cost option.
If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…
This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the…
It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key…