An outstanding use of digital tools to support a KM mentoring program at a professional services firm.
For many years, we’ve helped firms to determine practical approaches to knowledge management.
Frontline staff rely on great content which must be complete and accurate
Successful knowledge management practices range from social tools, to formalised data and reporting.
Communities of practice are by far the most successful knowledge management (KM) approach.
A case study on creating a global intranet that supports democracy worldwide.
There are both formal and informal ways of finding staff for user research
Ideation applications tap into staff knowledge to create and share ideas.
Enterprise collaboration needs to be deployed seriously to succeed, and not treated as a zero-cost option.
If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…