This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the…
The future of intranets (and what it means for KM).
It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key…
Interview with Faith Wainwright of Arup.
When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup….
Intranets for call centre staff.
Call centre staff have important information needs that greatly influence the quality of customer service provided.
Knowledge managers: stuck in the shadow of immortal figures.
When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months,…
Use good interview techniques.
Following a core set of guidelines will greatly improve the effectiveness of staff interviews.
Three tiers of collaboration.
There are many elements of collaboration, and we often encounter the “blind men and the elephant problem”. We’re all talking about collaboration, but we’re actually…
Collaboration is about people.
| View I've just uploaded the presentation I gave today at a KM Roundtable meeting in Melbourne. A great group of people, lots of good questions, only just scratched the surface in the time we had available. (I think there's huge amount of value in all these types of groups. The simple act of getting together and sharing information face-to-face is immensely valuable. So if you're into KM, definitely look into the KM Roundtables, held in Victoria and NSW.)
Collaboration is about people.
A number of articles have recently been published on collaboration. Focusing on collaboration tools, these articles have explored when they work, the challenges involved and how to avoid these problems in practice. In many ways, these articles have taken for granted the central aspect of collaboration: the people involved. This article will explore the human face of collaboration, touching upon a range of enterprise considerations. Collaboration can't be forced It make no sense to roll out collaboration tools to the whole organisation. Collaboration takes place between people, and can't be forced or created through the use of technology. While it
Collaboration tools are anti knowledge sharing?.
Collaboration tools are vital, but left unmanaged, their spread can be anti knowledge sharing.