1. andrew umali

    this is very true, front line staffs must be well informed and equiped with acurate information so that they can give answers to any guestion they may be asked. Furthermore, they need also to be empowered so that they can freely make decision to any challege they may face

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Published August 6, 2003

James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets, Designing intranets and What every intranet team should know. He has keynoted conferences around the globe. (Follow him on Twitter)

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