Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.
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To be successful and sustainable, collaboration tools need a purpose.
Narrative, in the form of stories, is a powerful way of describing a desired future state of working practices.
More ambitious approaches to digital workplace governance will require a more democratic approach to governance.
Establishing governance for collaboration can be done in practical, achievable ways
Hospitals are complex environments, and there are three distinct worlds that make up their digital workplaces.
Spending time with nurses in wards was our first exposure to intranet needs and strategies
Real success with collaboration and social tools requires robust change management.
Effective strategies can only be derived from a strong understanding of staff needs.
Expectations created by consumer experiences are shaping the workplace.