Avoid the trap of seeing an information management strategy merely as a set of policies.

A case study on creating a global intranet that supports democracy worldwide.

Search is a tremendously important topic within organisations. The phrase “information overload” has long since passed into cliche, and yet we’ve done little of practical…

This is a sketch that I drew while sitting in one of the enterprise search presentations at the recent KMWorld conference in Washington, DC. It…

All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.

There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.

Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.

This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.

In many organisations, the intranet competes with e-mail, file shares, document management and records management. What is needed is a clear policy about what these…