This framework helps teams to sharpen their thinking, and to present a compelling business case

The benefits that DEX initiatives deliver can be grouped into three categories: people, process and technology.

There is no question that your intranet needs fixing. You know it, stakeholders know it, and the rest of the workforce knows it. Yet it…

Intranets add the greatest value when they go beyond just providing content, to directly supporting business objectives.

Yesterday, we had the honour of participating in the World Usability Day event held in Canberra, Australia. The global  theme for this year was “Healthcare:…

We live in interesting times. As part of our work at Step Two, we provide ongoing advice and mentoring for intranet teams around the globe….

About a month ago, we started an intranet mentoring engagement with a major bank. They’d been working for some time on building a business case…

Business cases can be boring. Following a corporate template, the pre-defined gaps are filled in with standard text, and the document goes to whatever committee…

A few weeks ago we ran an intranet strategy workshop for a major bank, helping them to identify approaches for their upcoming business case. Now…

For many intranet teams, funding and resourcing is incredibly tight. The intranet is often a poor cousin to an organisation’s public website, and its worth…