Don’t assume that employees know the fundamental concepts that underpin how to make use Office 365
Archives for collaboration
To be successful and sustainable, collaboration tools need a purpose.
Establishing governance for collaboration can be done in practical, achievable ways
Put in place a model for collaboration that ranges from core tools to prohibited
Wicked problems have no single answer or solution, but plenty of potential actions
Successful knowledge management practices range from social tools, to formalised data and reporting.
Communities of practice are by far the most successful knowledge management (KM) approach.
Community managers, whether formal or informal, are crucial for successful collaboration.
Real success with collaboration and social tools requires robust change management.
Chatbots are predicted to play an important role in modern, smart digital workplaces