Establishing governance for collaboration can be done in practical, achievable ways

Put in place a model for collaboration that ranges from core tools to prohibited

Wicked problems have no single answer or solution, but plenty of potential actions

Successful knowledge management practices range from social tools, to formalised data and reporting.

Communities of practice are by far the most successful knowledge management (KM) approach.

Community managers, whether formal or informal, are crucial for successful collaboration.

Real success with collaboration and social tools requires robust change management.

Chatbots are predicted to play an important role in modern, smart digital workplaces

Bots provide conversation and automation for staff in the new digital workplace.

There are common dead-ends and pitfalls that can be avoided when planning collaboration and social projects.