Provide practical guidance for employees seeking the right tool in M365

Where should formal internal communications hand over to local collaboration and social interactions?

Ask these questions to understand collaboration behaviours and needs within your organisation.

Don’t assume that employees know the fundamental concepts that underpin how to make use Office 365

To be successful and sustainable, collaboration tools need a purpose.

Put in place a model for collaboration that ranges from core tools to prohibited

Wicked problems have no single answer or solution, but plenty of potential actions

Successful knowledge management practices range from social tools, to formalised data and reporting.

Communities of practice are by far the most successful knowledge management (KM) approach.

Community managers, whether formal or informal, are crucial for successful collaboration.