Effective strategies can only be derived from a strong understanding of staff needs.

We are constantly fascinated and surprised by what we learn by spending time with staff.

There’s a new more holistic view of workplace technology, but the key question is: how do we get there from here?

A case study on creating a global intranet that supports democracy worldwide.

There are both formal and informal ways of finding staff for user research

Some years back, Thomas L. Friedman argued in his best-selling book that the world is flat when it comes to commerce. The central argument is…

In recent times, we’ve been doing a lot of work in the university space, typically around determining a practical strategy for a new intranet/portal (depending…

Yesterday, we had the honour of participating in the World Usability Day event held in Canberra, Australia. The global  theme for this year was “Healthcare:…

Rebecca Rodgers, who runs our Brisbane office, is currently working with a large Australian community services support organisation. The project started with field research, and…

When conducting an intranet redesign in today’s environment, it’s commonsense to include a mobile element.