Effective strategies can only be derived from a strong understanding of staff needs.

We are constantly fascinated and surprised by what we learn by spending time with staff.

There’s a new more holistic view of workplace technology, but the key question is: how do we get there from here?

A case study on creating a global intranet that supports democracy worldwide.

There are both formal and informal ways of finding staff for user research

When conducting an intranet redesign in today’s environment, it’s commonsense to include a mobile element.

Intranet solutions need a clear business focus and an understanding of organisational factors.

Call centre staff have important information needs that greatly influence the quality of customer service provided.

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…

Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.