A case study on creating a global intranet that supports democracy worldwide.
Archives for research
Finding staff for intranet research.
There are both formal and informal ways of finding staff for user research
Never underestimate the power of a colourful room.
In recent times, we’ve been doing a lot of work in the university space, typically around determining a practical strategy for a new intranet/portal (depending…
A timely reminder that intranet users are not all the same.
Rebecca Rodgers, who runs our Brisbane office, is currently working with a large Australian community services support organisation. The project started with field research, and…
Insight is more important than numbers.
All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups…
Research questions for enterprise mobility.
This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were…
Field research is vital when designing enterprise mobile solutions.
Diagram created by Giant Ant For many years now, we’ve highlighted the importance of understanding staff needs when designing or redesigning an intranet. This needs…
Use good interview techniques.
Following a core set of guidelines will greatly improve the effectiveness of staff interviews.
Meeting your intranet users.
Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…
Fast-tracking research with paired interviews.
Paired interviews are a very effective technique for identifying differences in working practices or terminology.