A case study on creating a global intranet that supports democracy worldwide.
Archives for research
Finding staff for intranet research.
There are both formal and informal ways of finding staff for user research
Use good interview techniques.
Following a core set of guidelines will greatly improve the effectiveness of staff interviews.
Meeting your intranet users.
Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…
Fast-tracking research with paired interviews.
Paired interviews are a very effective technique for identifying differences in working practices or terminology.
Selecting staff for interviews.
This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.
Staff interviews as simple knowledge mapping.
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.