Frontline staff rely on great content which must be complete and accurate

Strict intranet policies and rules must be complemented by looser governance and support.

Content creators and owners need support if they are to deliver a great intranet

My review of the new must-have book for those in the web content management industry.

Increasingly organisations are choosing not to start with a blank sheet of paper when planning their new intranet. For many years there have been a…

When structuring a site, take a bottom-up approach to identify the right clusters

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

Content is at the heart of all intranets. Pages, documents, and files populate the architecture with varying degrees of elegance and are managed under different…

We have written a number of articles on how to improve intranet content including Improving intranet content and Helping intranet authors write quality content. Most…