Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

The starting point for great intranet search is a well-designed search box.

Involving users in the design phase of an intranet or web-based project is not just about gathering requirements and testing designs. It is also provides…

Yesterday, we had the honour of participating in the World Usability Day event held in Canberra, Australia. The global  theme for this year was “Healthcare:…

While in Vancouver for a SharePoint conference, I was incredibly pleased to be able to present to a session of VanUE, a local gathering of…

This year, mobile is king, social is assumed and intranet design has caught up with the web.

Late in 2012, we asked the question Should intranet teams stop and do mobile instead? The idea being that if teams are stuck waiting for…

It’s often more important to learn ‘why’ than ‘what’ when conducting research

How much of your intranet home is red (irrelevant) vs green (directly helpful for staff)?