Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.
Archives for usability
Redesigning the enterprise.
Design can transform the way we work, from fixing usability issues to uncovering new business solutions.
Search box design.
The starting point for great intranet search is a well-designed search box.
Tips for designing good online forms.
Small design decisions have a big impact when creating online forms.
Award-winning intranets engage users throughout the design process.
Involving users in the design phase of an intranet or web-based project is not just about gathering requirements and testing designs. It is also provides…
The importance of field research when designing for health workers (World Usability Day 2013 presentation).
Yesterday, we had the honour of participating in the World Usability Day event held in Canberra, Australia. The global theme for this year was “Healthcare:…
UX behind the firewall: Designing engaging experiences for staff (presentation).
While in Vancouver for a SharePoint conference, I was incredibly pleased to be able to present to a session of VanUE, a local gathering of…
Intranet Innovations 2013: key themes from this year’s awards.
This year, mobile is king, social is assumed and intranet design has caught up with the web.
Mobile instead of intranet? Urbis shares their experiences.
Late in 2012, we asked the question Should intranet teams stop and do mobile instead? The idea being that if teams are stuck waiting for…
Insight is more important than numbers.
It’s often more important to learn ‘why’ than ‘what’ when conducting research