1. I agree – I think helping staff complete business tasks more quickly and easily is the main function of an intranet. The better an intranet is at doing this, the more valuable it becomes to an organisation.

    I would also add ‘Review job descriptions’ to your list of ways for identifying tasks. This is a great starting point for finding out what people do. You can then use interviews and focus groups to flesh out what information and other help people need to complete these tasks.

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Published May 28, 2010

James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets, Designing intranets and What every intranet team should know. He has keynoted conferences around the globe. (Follow him on Twitter)