For many years, we’ve helped firms to determine practical approaches to knowledge management.
Six approaches to sharing and organising knowledge.
Successful knowledge management practices range from social tools, to formalised data and reporting.
Share knowledge with communities of practice.
Communities of practice are by far the most successful knowledge management (KM) approach.
Give staff a voice with user-generated video.
Video can increase the richness of internal communications, and foster staff engagement.
Designing a global intranet for an intergovernmental agency.
A case study on creating a global intranet that supports democracy worldwide.
Ideation applications on the intranet.
Ideation applications tap into staff knowledge to create and share ideas.
It’s time to put the focus back on frontline knowledge.
If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…
What the digital workplace needs for success.
This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the…
The future of intranets (and what it means for KM).
It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key…
How new technologies can help KM.
It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support…