Successful knowledge management practices range from social tools, to formalised data and reporting.

Communities of practice are by far the most successful knowledge management (KM) approach.

Video can increase the richness of internal communications, and foster staff engagement.

A case study on creating a global intranet that supports democracy worldwide.

Ideation applications tap into staff knowledge to create and share ideas.

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…

This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the…

It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key…

It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support…

When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup….