Narrative, in the form of stories, is a powerful way of describing a desired future state of working practices.

A great digital employee experience will only be achieved with a clear vision, a set of guiding principles, and a series of projects.

James shared real-world examples of great digital workplaces as the closing keynote at IKO Singapore 2019.

At the close of DEX 2019, James Robertson shared how DEX is evolving as a concept, and where it should be heading next.

A universal inbox or universal task list demonstrates the power of creating a great digital employee experience.

The benefits that DEX initiatives deliver can be grouped into three categories: people, process and technology.

The 2018/2019 global DEX survey sheds light on the strategic focus within organisations.

What is the global ‘state of the nation’ when it comes to digital employee experience (DEX)?

DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX

You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).