What is the global ‘state of the nation’ when it comes to digital employee experience (DEX)?
DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX
You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).
More ambitious approaches to digital workplace governance will require a more democratic approach to governance.
Digital employee experience generates passion, among senior leaders and project teams.
DEX must ‘move the needle’ within organisations by having a real impact on how staff work.
Staff need joined-up thinking when it comes to the tools and platforms they use for work.
Success in driving digital employee experience initiatives requires creating and communicating a compelling future vision.
DEX ensures that people are at the centre of strategies and projects within organisations.
Digital workplace and DEX governance must sit at a round table.