The 2018/2019 global DEX survey sheds light on the strategic focus within organisations.
What is the global ‘state of the nation’ when it comes to digital employee experience (DEX)?
DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX
You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).
More ambitious approaches to digital workplace governance will require a more democratic approach to governance.
Digital employee experience generates passion, among senior leaders and project teams.
DEX must ‘move the needle’ within organisations by having a real impact on how staff work.
Staff need joined-up thinking when it comes to the tools and platforms they use for work.
Success in driving digital employee experience initiatives requires creating and communicating a compelling future vision.
DEX ensures that people are at the centre of strategies and projects within organisations.