James shared real-world examples of great digital workplaces as the closing keynote at IKO Singapore 2019.
At the close of DEX 2019, James Robertson shared how DEX is evolving as a concept, and where it should be heading next.
A universal inbox or universal task list demonstrates the power of creating a great digital employee experience.
The benefits that DEX initiatives deliver can be grouped into three categories: people, process and technology.
DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX
You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).
More ambitious approaches to digital workplace governance will require a more democratic approach to governance.
Digital employee experience generates passion, among senior leaders and project teams.
DEX must ‘move the needle’ within organisations by having a real impact on how staff work.
Staff need joined-up thinking when it comes to the tools and platforms they use for work.