At the close of DEX 2019, James Robertson shared how DEX is evolving as a concept, and where it should be heading next.
Create a universal inbox as part of a great digital employee experience.
A universal inbox or universal task list demonstrates the power of creating a great digital employee experience.
How to measure the value of digital employee experience (DEX).
The benefits that DEX initiatives deliver can be grouped into three categories: people, process and technology.
Digital employee experience (DEX): top down and bottom up.
DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX
DEX -> CX.
You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).
Should your governance be sponsored or democratic?.
More ambitious approaches to digital workplace governance will require a more democratic approach to governance.
The fifth power of #DEX: Passion.
Digital employee experience generates passion, among senior leaders and project teams.
The fourth power of #DEX: Impact.
DEX must ‘move the needle’ within organisations by having a real impact on how staff work.
The third power of #DEX: Cohesion.
Staff need joined-up thinking when it comes to the tools and platforms they use for work.
The second power of #DEX: Vision.
Success in driving digital employee experience initiatives requires creating and communicating a compelling future vision.