Yesterday, we had the honour of participating in the World Usability Day event held in Canberra, Australia. The global  theme for this year was “Healthcare:…

Rebecca Rodgers, who runs our Brisbane office, is currently working with a large Australian community services support organisation. The project started with field research, and…

When conducting an intranet redesign in today’s environment, it’s commonsense to include a mobile element.

Intranet solutions need a clear business focus and an understanding of organisational factors.

All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups…

It’s often more important to learn ‘why’ than ‘what’ when conducting research

This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were…

Diagram created by Giant Ant For many years now, we’ve highlighted the importance of understanding staff needs when designing or redesigning an intranet. This needs…

“If we gave you a team site, would it be useful to you?” We’ve said before that the breadth of SharePoint is both its strength…

Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie…