Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

You know ‘design thinking’ is a big deal when it gets centre stage in Harvard Business Review, and a dozen other business publications. Organisations are…

University intranets are transforming, driven by design thinking and new technology options.

I was honoured  to be the opening keynote presenter at IntraTeam Event 2015 today. This is a wonderful conference, held in Denmark, a country that…

Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

There are both formal and informal ways of finding staff for user research

When structuring a site, take a bottom-up approach to identify the right clusters

In recent times, we’ve been doing a lot of work in the university space, typically around determining a practical strategy for a new intranet/portal (depending…

Involving users in the design phase of an intranet or web-based project is not just about gathering requirements and testing designs. It is also provides…

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.