I was pleased to be able to present in Canberra today, as part of World Usability Day. My topic was “How design is transforming modern…

Enterprise software applications aren’t “designed”. At best, they’re “developed”, but often they’re just “built”. Whether provided by a software vendor, or created in-house, enterprise solutions…

The mobile space continues to grow at breakneck pace. Many websites are now seeing upwards of 20-30% of their web traffic coming from mobile devices….

In this modern age, mobile devices should be supported when redesigning intranets.

“Helping staff do their jobs” is the primary purpose of most intranets. Yet this is only achieved when staff can quickly and easily find what…

Screenshot courtesy of CRS Australia. Alongside ‘the cloud’, ‘big data’ sits as one of the hottest topics, in both the business and government sectors. The…

The classic texts of project management outline the importance of initial planning and design activities. While they only consist of 10-30% of the project, they…

Not all staff needs are the same. Staff in different parts of the organisation, located in different areas and doing different jobs will have quite…

All intranets must find a balance between global (common) and local (specific) information.

‘I can’t find what I am looking for’ is one of the most common complains staff make about intranet content. Contributing to this issue is…