Last week in London I had the pleasure of presenting at the Interactions 2011 conference. This was the second of my presentations, a 20-minute exploration…

Card sorting is a common technique within user-centred design (UCD) methodologies. It’s also an activity that can polarise opinions; people either believe in it, or…

When should online card sorting be used, and how to make the most of it as a research technique?

Yesterday I was honoured to give a presentation at the monthly meeting of intranet managers organised by NetJMC. These were some of the world’s largest…

SharePoint is many things, but out of the box, beautiful isn’t one of them. The boxy design and shades of blue isn’t ugly per-se, but…

Ticker tapes were developed in the late 1880s for transmitting stock price information over telegraph lines. Nowadays we see electronic ticker tapes on the sides…

Including a tickertape on the intranet homepage can be an effective way of communicating real-time updates.

Mobile is hot, increasingly so within enterprises. This has been picked up by the major technology vendors, who are all scrambling to deliver mobile functionality,…

As an intranet becomes more popular and contributions to the site increase, the number of pages, documents and articles and, subsequently, the number of results…

There are a variety of smart ways to help staff find what they need, when searching and browsing.