Finding the right document is only half the task: is the document structured in a useful way?

Yesterday, we had the honour of participating in the World Usability Day event held in Canberra, Australia. The global  theme for this year was “Healthcare:…

When conducting an intranet redesign in today’s environment, it’s commonsense to include a mobile element.

It’s often more important to learn ‘why’ than ‘what’ when conducting research

How much of your intranet home is red (irrelevant) vs green (directly helpful for staff)?

Last year after running one of my full-day enterprise mobility workshops, I received an email from an organisation about mobile design. They indicated they were…

Martin White blogged yesterday about Watching an organisation reorganise – implications for IA and search, which shared the incredible animation created by Autodesk Research: This…

In an ideal world, every staff member would be able to access the intranet regardless of role, location or disability. In reality, many staff do…

This article outlines three tiers of activities that can make an intranet accessible for those with disabilities.

Avoid structuring the intranet to match today’s business units, and think twice about ‘my’.