1. Our intranet changed its focus from task-based (user centric) to a news focus last year. Visits to the homepage dropped by 30% as users found other ways to get to their communities or key tasks (direct urls, favourites etc). Duirng the homepage redesign we failed to follow basic principles of user research and ensuring a good governance approach. Hence, within the last 12 months our homepage has changed 3 times. Read more

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Published October 29, 2009

James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets, Designing intranets and What every intranet team should know. He has keynoted conferences around the globe. (Follow him on Twitter)

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