I’ve been facilitating CMS vendor demos for most of this week, as part of the final stages of a University CMS selection project. One of…

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out…

Metadata is a topic that almost invariably comes up when creating or refreshing a website or intranet. While basic metadata is routinely captured by most…

While basic metadata is routinely captured by most publishing tools, there is still widespread confusion about its uses and limits.

Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that…

Often it's difficult to tell exactly who is using an intranet, and how they are using it. Obviously, some research is required to help answer these questions, but what technique can capture the tacit knowledge without shadowing users in an uncomfortable and expensive way? A relatively recent research technique that can be very useful in this situation is known as a 'cultural probe'. In essence, the technique involves getting users to give you information without you actually being there. Often this means giving them a diary to write things down in, but the technique can make use of all manner

In this article we talk with user experience consultant Gerry Gaffney, about his experience in using a new technique called cultural probes.

Macquarie University is an innovative university located on a single campus in Sydney, Australia. Macquarie was founded in 1964 as a second-generation Australian university with…

Macquarie University Library’s website plays a core role in the delivery of electronic services to clients.

A lot of confusion and misunderstanding surrounds the term 'information architecture'. The multitude of activities that can be labelled with these two words span a vast variety of people, skills and situations. If you ask for an information architecture, what exactly are you going to receive in return? Similarly, if someone tells you they are going to provide you with an information architecture, for a website or intranet for example, what exactly does that mean? A primer, not a dictionary This paper aims to explain the many faces of information architecture. A precise definition of each term would be difficult,