Identifying staff tasks.

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our…

Identifying staff tasks.

Understanding common and important staff tasks underpins every aspect of intranet design and management.

Do intranets only need search?.

Every once in a while, intranet teams have to justify the amount of time they spend structuring their sites and improving navigation. Stakeholders, often very…

Structuring three types of content.

The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff. As discussed in the earlier…

Eight intranet design mistakes.

Intranet projects are challenging at the best of times. Sites are large and content rich. Project teams are often thrown into the deep end, with…

Eight intranet design mistakes.

Intranet projects are challenging, and it’s easy for teams to fall into common traps that can undo the good work being done.

The three clicks myth.

When designing intranets or websites, it is helpful to have some rules of thumb to follow when making decisions. Over time, many of these have…