Staff should be able to confidently, quickly and accurately step from the home page of the intranet towards the information they require. If staff can't achieve this without resorting to search, the home page needs to be redesigned. As discussed in Full site redesign? Start by addressing the home page, many home pages fail because they are exclusively devoted to exposing new and useful content. Both of these have a place on a home page, but they should be kept in proportion with its role as a gateway to all site content. This article explains a quick and effective technique

This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.

We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic…

The industry is finally accepting responsibility for providing accessible websites and intranets. Yet, a great deal of misunderstanding continues to surround the subject of accessibility.

Creating strong information scents allows users to confidently find desired content on websites and intranets.

This article introduces information architecture and provides guidelines for how to create an effective information architecture.

Paired interviews are a very effective technique for identifying differences in working practices or terminology.

Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.