Enterprise portals (generally known as just 'portals') rose to prominence several years ago. Complementing or replacing earlier technologies, portals promise to deliver a more coherent information management platform, and a more seamless user experience for staff. Now that the early hype has died down, it is not surprising to find that portals are not a 'silver bullet' solution to all the information delivery challenges within organisations. Like all technologies, portals have their strengths and weaknesses. These need to be well understood if they are to be successfully implemented within businesses. This article outlines the characteristics (good and bad) of enterprise

The need for improvements in information management systems and practices within organisations is great. Spend half a day talking with a random selection of staff, and the list of desirable fixes and enhancements will be lengthy. Whether it is the need to log into three different applications to complete a single task, or the filling out of a poorly-designed paper form where an electronic one would work better. Staff are struggling to do their jobs, and we are not providing them with good tools or systems to help in their day-to-day tasks. So my question is: why are we wasting

There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.

When planning an information management strategy, there can be an overwhelming volume of documents and other content to address. Within even a single business unit of a typical organisation, thousands of documents are created in a given year. While it would be desirable to have all of these managed to the same high level, this is clearly impractical. In practice, however, there are certain types of documents that need to be managed more tightly, while others can be ignored (at least in the short term). This briefing identifies some key categories of documents that should be targeted as part of

Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.

Information must be managed on three levels within an organisation: corporate, team and individual. Tools and processes must be provided for each of the levels.

This article shares survey results and recommendations on the design and implementation of online staff directories, the most used element of most intranets.

Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.

All delivery channels (not just the intranet) must be considered when planning an overall information management and communications strategy.

This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.