Archives for Information management

Searching more is not always better.

The rise of enterprise search has put an increasing focus on searching ever broader collections of content and documents within organisations. While enterprise search projects generally start with simple intranet search, attention quickly moves to searching document management systems, collaboration tools, business systems and fileshares. Underpinning this work is the belief (or hope) that business value will be delivered to users by deploying a more extensive search tool. Unfortunately it is often the case that searching more is not better than searching less. This briefing will look at some of the challenges involved in implementing enterprise search, and provide practical

Clean up your LDAP or Active Directory.

A lot of intranet and portal projects aim to deliver functionality related to personalisation or customisation. This may involve tailoring information based on staff role, delivering news relevant for specific offices, or limiting access to information based on seniority. Any of these capabilities requires the system to know who staff are, the business unit they belong to, and where they sit in the real world. Unfortunately, too many of these projects run aground before they start because a key piece of IT infrastructure has not been correctly put in place. LDAP and Active Directory Sitting invisibly behind the scenes in

Segmenting staff information needs.

There is no one-size-fits-all solution for meeting the needs of staff. Beyond the broadest level, the information needed by staff is not generic. Someone working in HR has quite distinct needs from a staff member in finance, the call centre, or in the sales team. This is why organisations are progressively implementing personalisation or segmentation features as part of their corporate intranets or portals. While the functionality that can be implemented varies greatly, there is a single goal: to better target information to the specific staff who need it. In practice, there are three main ways of segmenting staff needs