I’ve just spent the last two days helping an Australian government agency develop their web CMS requirements. As one might expect, the topic of recordkeeping…

Another year, another job. After 18 months in the last job, and a few months looking for work, Sarah is starting into her new role….

In 2015, staff will have universal access to information and functionality, delivered at the point of need, regardless of where they may be. This means…

Mobile devices have changed radically. In just the last two years new devices, such as the iPhone and modern Blackberries, have transformed the ability to…

Last week I met up with a former CIO of a local council in Queensland. We’ve done work together on-and-off over a number of years,…

Intranets are great places for staff to ‘get things done’. In tough economic times, many organisations are rediscovering that their intranet can be a very…

The intranet is a powerful way of helping staff to get things done more effectively.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

The rise of enterprise search has put an increasing focus on searching ever broader collections of content and documents within organisations. While enterprise search projects generally start with simple intranet search, attention quickly moves to searching document management systems, collaboration tools, business systems and fileshares. Underpinning this work is the belief (or hope) that business value will be delivered to users by deploying a more extensive search tool. Unfortunately it is often the case that searching more is not better than searching less. This briefing will look at some of the challenges involved in implementing enterprise search, and provide practical

Driving enterprise search to cover ever more content does not necessarily deliver better results.