There are over a million intranets in the world according to Martin White, and I have no reason to doubt it. The field of intranet management is large and active, …

I’ve been writing a lot on delivering a mobile enterprise since late last year. I’ve also been presenting on how to deliver a mobile enterprise, most recently in Sydney, and …

When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup. Gold winners of the 2010 …

Mobile is hot, increasingly so within enterprises. This has been picked up by the major technology vendors, who are all scrambling to deliver mobile functionality, from mobile-friendly web interfaces to …

As an intranet becomes more popular and contributions to the site increase, the number of pages, documents and articles and, subsequently, the number of results on search queries, grows exponentially. …

I’ve been in New Zealand this week doing client work, and one of the client sessions that I facilitated highlighted the very real appetite and demand for enterprise mobile functionality. …

People consider their mobile phone to be one of their key personal possessions, never far from their body. Psychologically, they are personal devices, in a way that is very different …

Customer service is increasingly a point of contention for businesses that have barely differentiated products: banks, insurance firms, mobile and internet providers and many, many more. How well, or how …

The adoption of internet- and web-enabled mobile devices is one of the ‘mega trends’ that will reshape many of our day-to-day tasks. Not just a consumer phenomenon, mobile devices will …

Employee engagement continues to be a hot topic, and little wonder. Conservative estimates suggest that small increments in employee engagement levels bring very tangible benefits through increased productivity and reduced …