Enterprise software applications aren’t “designed”. At best, they’re “developed”, but often they’re just “built”. Whether provided by a software vendor, or created in-house, enterprise solutions are heavy on developers, and …

Let’s face it, as much as internal comms likes to publish corporate news, most staff aren’t that interested in reading it. While part of the problem is the lack of …

An intranet can be thought of as having five purposes or roles, the first four of which are generally well accepted: making content available delivering communications promoting collaboration supporting task …

As one of the five key purposes of an intranet, content is too often left out of the equation when redesigning or improving the intranet. To be of any real …

Quality content is key to the success of any intranet, making it both useful and usable. To achieve this, intranet teams must ensure intranet authors have the right tools, training …

We’ve been super busy over the last few years working on exciting client projects. So while we know people love our website for all the articles and blog posts, we’ve …

Within the Intranet Leadership Forum chapters over the years, we’ve followed many members as they have redesigned their intranets: from the initial activities to secure funding, right through to launch …

For the last ten years, we’ve worked with intranet teams across a wide variety of organisations, both large and small. It’s been good work, and together we’ve delivered some great …

About a month ago, we started an intranet mentoring engagement with a major bank. They’d been working for some time on building a business case for a major intranet redesign, …

I was honoured to be one of the speakers at the UX Immersion conference in Portland, Oregon earlier this year. This was an event in two parts: one stream looked …