It’s hard to escape the frantic activity in the mobile space these days. In addition to the thousands of consumer apps being created, organisations are steadily delivering mobile functionality for …

Intranet information architecture (IA) can be notoriously difficult to get right. Depending on the size and geographical spread of an organisation, an intranet can be required to serve a small …

How can we best sell the benefits of enterprise social?

I was pleased to be able to present in Canberra today, as part of World Usability Day. My topic was “How design is transforming modern intranets”. The key points I …

We have written a number of articles on how to improve intranet content including Improving intranet content and Helping intranet authors write quality content. Most of these activities focus on …

This is a sketch that I drew while sitting in one of the enterprise search presentations at the recent KMWorld conference in Washington, DC. It explores the question: what should …

When it comes to intranets, it’s great to be part of a community that you can trust. This gives you a way to share your successes (and hurdles), and to …

At one of the international events I’ve been at over the last three weeks, I was talking about enterprise mobility. After I was finished, someone in the audience asked me …

For the last few months, we’ve been working with a high profile firm that’s going through an immense amount of organisational change. The entire industry they operate in is undergoing …

Yesterday I gave a presentation in Denmark to a diverse group of organisations, all wrestling with SharePoint. While they’d all found SharePoint to be useful, the common story was the …