I’m very passionate about intranets, and the opportunities they provide. Where does this passion come from? I’ve spent a lot of time in organisations with…

How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always…

In this article we talk with user experience consultant Gerry Gaffney, about his experience in using a new technique called cultural probes.

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…

Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.

This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.

Paired interviews are a very effective technique for identifying differences in working practices or terminology.

A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must…

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.