Many intranets teams are tasked with ‘creating intranet governance’ without further guidance on what that means for the organisation or a clear understanding of what…

Rather than thinking of the intranet as a once-off ‘product’, consider it an ongoing ‘service’ to the business.

One of the greatest challenges for intranet teams is seeing other intranets and learning from them.

There are over a million intranets in the world according to Martin White, and I have no reason to doubt it. The field of intranet…

When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup….

As an intranet becomes more popular and contributions to the site increase, the number of pages, documents and articles and, subsequently, the number of results…

In this modern age, there is no reason to continue the 50 year-old practice of sending corporate newsletters.

I’ve been in New Zealand this week doing client work, and one of the client sessions that I facilitated highlighted the very real appetite and…

Customer service is increasingly a point of contention for businesses that have barely differentiated products: banks, insurance firms, mobile and internet providers and many, many…

The adoption of internet- and web-enabled mobile devices is one of the ‘mega trends’ that will reshape many of our day-to-day tasks. Not just a…