Including fun features on the intranet can send the message that the organisation is a great place to work.

Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie…

Engineers working in operational environments have specific needs and issues that can be met with an intranet.

‘I can’t find what I am looking for’ is one of the most common complains staff make about intranet content. Contributing to this issue is…

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Screenshot courtesy of UK Parliament Mobile devices become ubiquitous in the consumer space, with “there’s an app for that” reshaping how people get access to…

Last week in London I had the pleasure of presenting at the Interactions 2011 conference. This was the second of my presentations, a 20-minute exploration…

p>One of the keys to a successful intranet is high quality, well written content, making it both useful and usable. Writing for the online medium…

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across…

It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key…