Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration.

Common questions

For those new to intranets there is certainly immediate value in exploring the most valuable core intranet tools such as great people directories, easy to find support services like HR, and a search function that returns useful results. However, answers to other common questions can be more challenging to implement.

Many of the common questions encountered include:

• What is the best governance model?
• Who should own the intranet?
• How much will an intranet cost?
• What is the best technology to use?
• Which technology tools should we deploy?

These are all valid and important questions to ask and by all means draw on the experience of those who have walked the walk before. However expecting to transplant other solutions and answers directly into your own organisation can be problematic.

(August article by Stephen Byrne, read the full article)