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Secondly, you need to make problems tangible, so they can be understood by executives who generally have little understanding of the web. Top management is often where the strategy has to be signed off, and if you are asking for more resources you will certainly need to show what difference you will create for the organisation. Often, web managers will focus too much on low level problems and technical details that are irrelevant to others.

We are researching the use of collaboration tools in Australia. “Collaboration” is a buzz term at the moment, and we want to get behind the hype to discover how organisations are selecting and implementing tools and whether they are benefiting from them. If you have experience with selecting, implementing or maintaining a collaboration tool within the last 12 months then we would like you to take part in this survey. The survey is open from Monday 22 June 2009.

The intranet currently forms an integral part of the internal communication strategy in most organizations as an information provider and collaboration tool. But social media also allows collaboration, dialogue, documentation and much more, at a lower cost and with much less back-end work involved. In this report we look at the future of the much-loved intranet and it’s chances of survival in a web 2.0 world.

Coach Leaders ahead of time about the essence of communicating with these tools: praise the good, ignore the bad, be prepared to accept criticism, and never come across as critical or negative. Doing so will freeze all activity.

Choosing the right wiki for your team, project, or organization is essential. The right tool will help catalyze adoption, encourage continued use, and help people get their work done well. So how can you find the best enterprise wiki for your needs?

I’m publishing the Enterprise Wiki Software Guide to help you get started. The guide contains descriptions and screenshots of twelve wikis that are designed with business and organizational needs in mind.