Over the last month, we’ve kicked off three mentoring engagements, with a major bank, a large legal firm, and a major insurance company. What is “mentoring” I hear you ask? …

The mobile space continues to grow at breakneck pace. Many websites are now seeing upwards of 20-30% of their web traffic coming from mobile devices. This includes both mobile phones …

Intranet governance can be a daunting subject, so daunting that it is rarely addressed comprehensively, and often even the core aspects shied away from. This can leave intranets and their …

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the …

A few weeks ago, we ran a day-long enterprise mobile strategy session at a government agency client of ours. We’ve been helping them design their new intranet, and it was …

This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were some intense discussions about this …

“Helping staff do their jobs” is the primary purpose of most intranets. Yet this is only achieved when staff can quickly and easily find what they need on the intranet. …

A few months back, I stood in front of 100+ folks at the UX Immersion conference in Portland, and talked about the exciting possibilities in the enterprise mobility space. I …

While the enterprise mobile space got off to a slow start (we’ve been talking about it for more than 2 years), the early adopters are now rushing along. The result …

Every intranet includes some of the organisation’s policies and procedures. This article outlines the common ways to collate and share this information. We will cover: different navigation methods examples of …