Filed under: Intranets
Every intranet includes some of the organisation’s policies and procedures. This article outlines the common ways to collate and share this information. We will cover:
- different navigation methods
- examples of layout for content pages
- best practices for improving the experience for staff
Policies and procedures are important information, and may apply over the whole organisation, specific geographic regions or business groups. While policies set out the organisation’s frameworks and principles, procedures tell staff exactly how to carry out operational and administrative functions.
These documents provide a clear basis for staff to operate in their organisation. They may be created in different departments throughout the organisation and apply to a huge range of topics, from car leasing to IT security and everything in between.
Like all the content on the intranet, the information needs to be trusted by staff to be valued. This is even more important for authoritative information such as policies and procedures. One way of enhancing trust is to include an owner’s name and position, the last revised date and where to go for more information
[June article by Catherine Grenfell, read the full article]