I'm sure I've written about this before, but I'm spending a lot of time at present helping organisations to select a CMS, and other than the sessions to document requirements the single biggest block of time is sitting in on vendor demos. Based on the past few years of experience, here are some tips for vendors on how to present a good session: Introduce yourselves. Start with a brief (!) introduction of who you are and what your product is. Aim to give us some useful background and context for the detail to come. Stick to the script. Follow closely

There is no doubt that fuelled by a compelling business need, a portal solution can provide real business advantage. However provisioning a portal when it is a content-managed site that is required, will result in the most expensive website or intranet that an organisation can build. What then should those organisations keen on entering the portal space consider? Using two case studies this article explores portals and seeks to answer this question by taking a look at: the difference between 'portal as a concept' and 'portal as a technology' the types of business initiatives that are well-suited to a portal

Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a hobby.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.

This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related metrics.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.

Why spend millions on managing content that no-one understands or needs? This article provides tips for getting the best value out of your business content.