Today’s intranets are very passive. They provide a remarkable volume of information, tools and resources, but they sit idly waiting for someone to look for it. This often means that …

This is the second future scenario exploring the future of intranets (and beyond) in organisations. The first covered Sarah’s first days at work, and this looks at innovation, product management …

Some time back, we worked for a large government agency. Their intranet was terrible, a huge collection of separate sites dating back over a decade. New sites has been published …

I’ve just spent the last two days helping an Australian government agency develop their web CMS requirements. As one might expect, the topic of recordkeeping came up, and how it …

We often talk about using the intranet to save time, and to streamline common business tasks. This is all about taking a cumbersome existing process, and replacing it with an …

It’s an old web tale: if you work at Apple’s headquarters, One Infinite Loop in Cupertino, California, you may find yourself in the lift one day with Steve Jobs, Apple’s …

When designing intranets or websites, it is helpful to have some rules of thumb to follow when making decisions. Over time, many of these have become elevated into principles or …

In most organisations authors are vital to the effectiveness of the intranet. Despite this, authors are often given the task of updating content with little or no thought to their …

I’m working with a state government agency to help them select a CMS at the moment. The product is for their intranet, as part of a wholesale site redevelopment (much …

Another year, another job. After 18 months in the last job, and a few months looking for work, Sarah is starting into her new role. The firm seems sounder than …