KMWorld in Washington DC last week gave us a wonderful opportunity to meet up with many of our Intranet Innovation Award winners for 2010. Their work was also of keen …

Jargon is generally language that applies to a particular trade, profession or group of people. Within organisations jargon can be like secret shorthand, with many variations, including abbreviations, made-up words …

Enterprise search is often deployed as ‘the answer’ for the difficulties of finding information across an entire organisation. The basic concept is that the enterprise search indexes ‘everything’, and findability …

The introduction of a new technology platform is a two-edged sword for intranets. On the positive side, a good technology solution will bring much-needed improvements and features, both of which …

For many intranet teams it is all too easy to view the intranet through the eyes of their corporate colleagues. With dedicated computers inside the firewall and polished computer skills, …

Now that Designing intranets: creating sites that work is reaching destinations far distant from Australia, some nice comments are starting to come in: I have just finished reading ‘Designing intranets …

I have often said that intranets hold up a mirror to the organisations they serve. Their purpose, content, structure and navigation must all reflect the unique contexts that they sit …

When it comes to intranets (and information management in general), there is always a temptation to put in place simplistic rules, or to pursue simplistic strategies. Facing a complex situation? …

Mobile devices are currently transforming how we live our lives, again. Having taken for granted the ability to make calls when away from the home or office, mobile data access …

It is often the small things that are the most contentious in a community. As a vigorous debate on the LinkedIn ‘Intranet Professionals’ group showed, "should links open in a …