You’re a powerful and highly respected professional services firm, with offices high up in a tower building overlooking a spectacular view. You’re a major consumer…

Intranet redesigns can be seen as the cure-all for an intranet’s ills, and many intranets will certainly benefit from a significant overhaul. But if the…

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.

It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support…

The credibility of any intranet is dependent on content. Content that is created, published and maintained by many different people across the organisation. This frees…

In early 2011, the sky opened in Queensland with heavy rainfall in Brisbane and across South East Queensland. With Wivenhoe dam at capacity, flash flooding…

Effective coaching techniques are critical for achieving a well performing intranet team.

Yesterday I was honoured to give a presentation at the monthly meeting of intranet managers organised by NetJMC. These were some of the world’s largest…

SharePoint is many things, but out of the box, beautiful isn’t one of them. The boxy design and shades of blue isn’t ugly per-se, but…