It’s often more important to learn ‘why’ than ‘what’ when conducting research
Article category: information management
When examined more closely, the mobile enterprise means many different things, delivered in different ways.
While broadly like any other intranet project, SharePoint intranets bring unique opportunities and challenges.
Intranets can be used to surface and deliver valuable customer information that helps organisations succeed.
When in the field, staff only want a few key things on their mobile devices, not the whole intranet.
The strength of enterprise search is also its challenge: how to pick which of the many features to use?
Mobile devices are changing the consumer landscape, and organisations must have an enterprise strategy to keep in the game.
The intranet is a powerful way of helping staff to get things done more effectively.
There are three main approaches to delivering custom functionality and interactive features on websites and intranets.
Intranet teams need to carefully manage their time, to ensure that progress is always being made.
Driving enterprise search to cover ever more content does not necessarily deliver better results.
Before personalisation can be implemented, underlying LDAP or Active Directory implementations need to be cleaned up.
In the short-term, a ‘gardening’ approach to collaboration must be taken, encouraging good uses and cleaning up dead sites.
Collaboration tools are vital, but left unmanaged, their spread can be anti knowledge sharing.
All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.
This briefing draws a clear line between two separate functionalities: personalisation and segmentation.
This article discusses the results of a worldwide survey conducted to guage what extent personalisation is being used in intranets and portals.
Organisations should abandon the search for ‘knowledge management systems’, and focus more closely on the specific capabilities required.
Intranet teams should be guided by two words when planning intranet activities: tangible and visible.
There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.
Conceptually, ‘news feeds’ are quite simple, allowing content to be delivered over the internet. Web users are very familiar with the idea of feeds, but what about their use within an organisation?
Portals are not a one size fits all solution and there are many different types. This briefing provides at-a-glance definitions for a range of portal types.
This article uses two case studies to explore when to select a portal, and when a content management system would be more appropriate.
There is very real cost of the reliance on email: the duplication of information management activities, which has a significant impact on productivity, consistency and accuracy.
Now that the early hype has died down, it is not surprising to find that portals have both strengths and weaknesses, which have a major impact on project success.
There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.
Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.
Information must be managed on three levels within an organisation: corporate, team and individual. Tools and processes must be provided for each of the levels.
This article shares survey results and recommendations on the design and implementation of online staff directories, the most used element of most intranets.
Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.
All delivery channels (not just the intranet) must be considered when planning an overall information management and communications strategy.
This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.
In many organisations, the intranet competes with e-mail, file shares, document management and records management. What is needed is a clear policy about what these systems are for.
This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).
Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.