When you want to create a new site in your SharePoint intranet, this is the page you’re presented with. It’s pretty daunting for an inexperienced…

Too many approaches to improving intranet content are destined for heroic failure.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.