September 16, 2006

Proposed definition for "expertise management systems"

Dennis D. McDonald has written an article providing a possible definition for expertise management systems. To quote:

Expertise Management Systems help people identify other people who can be contacted to "... answer a question or solve a problem." The system makes what "experts" know accessible to others so the "expert" can be contacted directly to provide information or support -- as well as access to information that is not yet recorded.

Posted by jamesr on September 16, 2006 09:56 AM
Categories: Intranets, Knowledge management

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